Privacy Policy
Last updated: December 2024
Your privacy is important to us. This Privacy Policy explains how Pre Recorded Live Stream collects, uses, and protects your personal information.
1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, such as when you create an account, use our services, or contact us for support. This may include:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Billing and payment information
- YouTube channel information and stream keys
- Communications you send to us
Usage Information
We automatically collect certain information about your use of our services:
- Device information (IP address, browser type, operating system)
- Log data and usage statistics
- Stream performance metrics
- Content upload and streaming patterns
Content Information
When you upload content to our platform for streaming:
- We store your video and audio files in our secure cloud storage
- We process metadata associated with your content
- We do not modify or alter your original content files
2. How We Use Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our pre-recorded to live streaming services
- Account Management: To create and manage your account, process payments, and provide customer support
- Content Processing: To transcode, store, and stream your video content to YouTube and other platforms
- Security: To monitor for security threats, prevent fraud, and ensure service reliability
- Communication: To send service updates, billing notifications, and respond to your inquiries
- Analytics: To analyze usage patterns and improve our platform's performance and features
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, such as:
- Cloud storage and computing providers
- Payment processors
- Analytics and monitoring services
- Customer support platforms
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe such disclosure is necessary to:
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or the public
- Investigate fraud or illegal activities
- Respond to legal claims or disputes
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before this occurs and give you choices regarding your information.
4. Data Security
We implement comprehensive security measures to protect your personal information and content:
Technical Safeguards
- End-to-end encryption for data transmission
- Secure cloud storage with redundant backups
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Monitoring for suspicious activity
Content Protection
Your uploaded content is stored securely and is only accessible to you and our authorized systems. We maintain:
- Secure file storage with access logging
- Content integrity verification
- Regular backup procedures
- Disaster recovery plans
Important: While we implement robust security measures, no system is completely immune to security risks. You are responsible for maintaining the security of your account credentials.
6. Your Rights and Choices
GDPR Rights (EU Users)
If you are located in the European Union, you have the following rights under GDPR:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
CCPA Rights (California Users)
If you are a California resident, you have the following rights under CCPA:
- Know: Request information about data collection and use
- Delete: Request deletion of your personal information
- Opt-out: Opt-out of the sale of your personal information
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Pre Recorded Live Stream, Privacy Team
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email or through our platform
- Provide a summary of the key changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.